About Edward

High-performing, tenacious and adventurous IT specialist leveraging 5+ years of proven experience in IT Help Desk support, network systems administration, cybersecurity specializing in information assurance and user account management, electronic maintenance, and Computer Science.

Have a background supporting 300+ users across mission-critical environments. Expert in ITSM workflows, Active Directory, and hardware lifecycle management. Proven track record of reducing downtime and enhancing user confidence through empathetic, clear communication and a relentless focus on security and operational excellence.

A graduate of Columbia University in the City of New York with a Bachelor of Arts (B.A.) degree in Computer Science with a concentration in East Asian Studies.

During my time studying at Columbia, I have become passionate about demonstrating creativity in technology through UI/UX design following the user centered design process, which mainly focuses on finding a good problem and addressing that problem with a good solution.

Lets work together to troubleshoot and enhance guest/client/user experiences, solve meaningful challenges, and create lasting value in their everyday lives.